Security F.A.Q

How are your funds stored?

Client funds are stored via Cold Storage. XBTFX keeps only a small percentage of available funds in online hot wallets for processing withdrawals daily. All withdraws are human reviewed and are non-automated.

Network Security

All systems are monitored by a full time IT and security staff for attackers and abnormal activity . We have also partnered with Cloudflare to protect XBTFX from distributed denial-of-service (“DDoS”) attacks. Our main site, xbtfx.io is separated from our client site my.xbtfx.io by datacenter/provider in addition to our platforms being hosted separately in LD4. The separation of systems limits cross access and mitigates a total outage.

Are my personal details secure with you?

XBTFX takes serious precautionary measures to ensure that your personal details and documents are held in absolute confidence. Your passwords are encrypted and your personal details and documents are stored on secure servers and cannot be accessed by anyone, with the exception of a very small number of authorized members of staff and our KYC service processor.

What security features are available to users?

The following security tools are available in our client interface