Problems and solutions
If you submitted a withdrawal and it was then approved but you never received it and received a "Transaction Failed" email the next day, the funds will be placed back into your wallet and you may send the request again.
Transactions can fail sometimes when :
- The address provided is incompatible with the coin you are withdrawing
- XBTFX staff mistakenly approved a transaction when there was inadequate funds inside our hot wallet.
- Invalid GAS amounts set by our system